I turn recurring business problems into clear solutions

About

I’ve worked in operations and customer experience for nearly three years. I analyze recurring problems down to their root cause, then turn them into tracking tools and practical process improvements, using AI to speed up the work. Alongside my job, I’m building an early-stage venture, where I’ve gained experience in market research and product requirements.

Skills & tools

Feras with the CEO and General Manager at Majid Al Futtaim — Majid Al Futtaim · With the CEO and General Manager

Feras receiving the award for winning an internal competition — Winning an internal competition – CCC

Feras presenting Momawwil on stage — Presenting Momawwil on stage

Feras showing Momawwil to the audience — Showing Momawwil to the audience

Projects

Momawwil

ممول

A platform connecting entrepreneurs with investors in Saudi Arabia. From idea to prototype.

Story Website

Excel →
Power BI

Business Analysis · Excel · Power BI

Order Operations & Performance Analysis

Independent project

A case study on late and damaged orders: process analysis, an Excel tracker and a Power BI dashboard. The data is fictional.

Case study

Founder Readiness Agent

Kanz AI

A Momawwil feature that reviews a project listing before it’s published and tells the founder what’s missing.

Story Website

Experience

Majid Al Futtaim

Operations Specialist · May 2025 – Present

Tracking the order journey from warehouse to delivery across SAP, D365, Jira and IOM, analyzing recurring issues and their root causes, plus team-lead duties and training new hires.

Upsource by Solutions

Customer Experience Representative · Dec 2023 – Apr 2025

50+ customer interactions a day while meeting quality and accuracy standards, applying COPC standards, and acting as a go-to for teammates on escalated cases.

Certificates

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Issuer · Year

Certificate name

Issuer · Year

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Issuer · Year

Get in touch

Book a session

ferashayf@gmail.com linkedin.com/in/feras-hayf @FerasHayf